The AI-first evolution of AiCX.
AiCX is the AI platform behind enterprise customer experience, business process management, revenue cycle, and digital transformation — built on twenty-plus years of operating discipline from AiCX.
Six lenses on the company.
The story, the operators, the footprint, the people we hire, the news, and the investment thesis.
Twenty-three years, one operator-led story.
- 032003
Founded
Anthony Marlowe founds the company as a U.S.-based contact center, focused on enterprise voice operations.
- 102010
Multi-region expansion
Scaled across six U.S. regions and opened the first nearshore delivery center.
- 172017
AI-first investment thesis
Began building the proprietary AI infrastructure that became the AiCX Engine.
- 212021
Federal & government practice
Mark Misczak joins; the federal practice scales across FEMA-style surge programs and citizen contact.
- 242024
AiCX Engine in production
The proprietary AI runtime ships across 50+ enterprise deployments — from Tier-5 voice agents to RCM intelligence.
- 262026
AiCX launches
The AI-first platform for customer experience, BPM, RCM, and digital transformation goes to market.
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