Telecom
Top-5 National Telecom
From stagnant CSAT to a +40 point lift in nine months.
Challenge: Following a multi-billion-dollar carrier acquisition, CSAT had flatlined and churn was accelerating across the inherited base. Legacy QA was sampling under 2% of calls.
Approach: AiCX deployed Tier-5 voice agents on Tier-1 intents, in-call assist for human reps, and the AiCX Engine's analytics layer scoring 100% of interactions against a custom QA framework.
"AiCX didn't just modernize the contact center — they rebuilt the operating model."
Read full story →Automotive
Top-10 Global Auto OEM
600 multilingual agents, stood up in 14 days, for a global recall.
Challenge: A safety recall required immediate multilingual claims capacity across North America and EMEA — with no time for traditional ramp.
Approach: AiCX activated surge pods, deployed an AI Virtual Agent for triage and appointment booking, and integrated directly with the OEM's dealer dispatch and parts systems.
"They were operational in days, not months."
Read full story →Healthcare
Regional Healthcare Network
HIPAA-compliant patient outreach that closed 31% more care gaps.
Challenge: A 12-hospital network needed to scale proactive outreach for chronic-care patients without exposing PHI or burdening clinicians.
Approach: AiCX deployed a HIPAA-compliant outbound program using AI Virtual Agents for confirmations and human agents for clinical conversations, all logged through the AiCX Engine's observability layer.
"The right balance of scale and compliance — finally."
Read full story →Fintech
National Fintech Lender
Net recovery up 31% on a $2.4B receivables book.
Challenge: Net recovery was lagging benchmark, DSO had crept past 70 days, and CFPB scrutiny demanded near-perfect compliance.
Approach: AiCX deployed the RCM Intelligence Suite — propensity-to-pay models, dialer optimization, AI compliance monitoring on 100% of calls, and weekly portfolio rebalancing.
"Net recovery up 31% in twelve months. The board noticed."
Read full story →Retail
National Specialty Retailer
Q4 felt like every other month — at 12-language scale.
Challenge: Peak-season volume regularly broke service levels, and multilingual coverage was inconsistent across acquired brands.
Approach: AiCX deployed real-time AI translation, an Intelligent CX routing layer, and a dedicated VIP pod for top-tier loyalty members — with a single agent desktop across all brands.
"Q4 felt like every other month."
Read full story →Energy & Utilities
Gulf Coast Utility
1.2M outage notifications in 48 hours — before landfall.
Challenge: Hurricane Ian-class events required 10× normal customer contact capacity — across voice, SMS, and IVR — with zero tolerance for downtime.
Approach: AiCX activated its disaster-recovery surge model, deployed proactive AI outbound, redesigned the storm IVR for containment, and ran a 24/7 NOC alongside the utility's incident command.
"AiCX was ready before the storm made landfall."
Read full story →