AiCX Logo
← company
NEWS / PRESS

Announcements, coverage, and awards.

What AiCX is shipping, who's writing about it, and the recognition along the way.

Press ReleaseApril 15, 2026

AiCX launches the AiCX Engine — a unified AI runtime for enterprise CX, BPM, and RCM.

AiCX today unveiled the AiCX Engine, a composable AI runtime combining foundation models, domain-tuned SLMs, grounded retrieval, and orchestration — purpose-built for regulated enterprise operations.

In the NewsMarch 22, 2026· Forbes

Forbes: 'AiCX is the AI-first evolution of the BPO category.'

Forbes profiles how AiCX redefined the customer-experience outsourcing model around AI agents, intelligent BPM, and revenue cycle.

AwardsMarch 4, 2026

AiCX named to the Inc. 5000 for the 19th time in 21 years.

Inc. magazine recognizes AiCX as one of the fastest-growing private companies in America.

LeadershipFebruary 12, 2026

Mark Misczak joins as President.

Former FEMA executive Mark Misczak joins AiCX to lead federal, government, and surge-response operations.

Press ReleaseJanuary 30, 2026

AiCX expands the RCM Intelligence Suite for healthcare and fintech.

New RCM Intelligence Suite delivers AI-driven prioritization, dialer optimization, and 100% compliance scoring across regulated portfolios.

In the NewsDecember 8, 2025· Wall Street Journal

Wall Street Journal: Inside AiCX's federal AI playbook.

WSJ examines how AiCX deploys AI agents in classified, FedRAMP-aligned environments.

AwardsNovember 19, 2025

AiCX wins CCW 'Best Use of AI in CX' for the third consecutive year.

Customer Contact Week honors AiCX for measurable AI-driven CX outcomes across telecom, fintech, and healthcare.

Press ReleaseOctober 2, 2025

AiCX opens new AI delivery center in San Salvador.

New nearshore center expands multilingual capacity for AI agent operations across the Americas.

Press inquiries

For interviews, exec commentary, or media kits, reach the AiCX communications team.

Want a briefing on AiCX?