Privacy Policy
Last updated: May 27, 2026
1. Who we are
AiCX, Inc. ("AiCX", "we", "us", or "our") operates this website and provides AI-powered customer experience, business process management, revenue cycle management, and digital transformation services to enterprise clients. This Privacy Policy describes how we handle personal information collected through our website at aicx.com and related properties.
2. Information we collect
We collect information you give us directly (such as when you fill out a contact form, schedule a callback, download a resource, or sign up for an account) and information collected automatically as you use the site (such as IP address, device type, browser, referrer, and pages viewed). We do not knowingly collect information from children under 16.
3. How we use your information
We use personal information to respond to your inquiries, deliver requested content, operate and improve the site, send service-related communications, monitor for abuse and security threats, and comply with legal obligations. We do not sell personal information.
4. Legal bases (GDPR)
Where the GDPR applies, we rely on the following legal bases: your consent (for marketing communications), performance of a contract (to deliver services you request), legitimate interests (to operate, secure, and improve the site), and legal obligations (to comply with applicable law).
5. Sharing and disclosure
We share personal information only with service providers acting on our behalf under written contracts (hosting, analytics, email delivery, CRM), with affiliates, in connection with a corporate transaction, and where required by law. A current list of sub-processors is available on request.
6. International transfers
Personal information may be transferred to and processed in the United States and other countries. Where required, we rely on Standard Contractual Clauses or other approved transfer mechanisms.
7. Data retention
We retain personal information only as long as needed to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
8. Your rights
Depending on your location, you may have the right to access, correct, delete, port, or restrict processing of your personal information, to object to processing, and to withdraw consent. California residents have additional rights under the CCPA/CPRA, including the right to know and the right to opt out of sharing. To exercise any of these rights, email legal@aicx.com.
9. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information. AiCX is SOC 2, HIPAA, and PCI-aligned. No system is perfectly secure, and we cannot guarantee absolute security.
10. Cookies
We use cookies and similar technologies as described in our Cookie Policy. You can control cookies through your browser settings.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of the policy reflects the most recent revision.
12. Contact
Questions about this Privacy Policy or our privacy practices? Email legal@aicx.com.