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OUTCOMES / AGGREGATE

The aggregate, not the anecdote.

Headline metrics rolled up across every AiCX deployment, by vertical. One signature outcome per industry — with the underlying program scope.

Twelve verticals

One signature metric per industry.

Telecom
+40 pts
CSAT lift

Aggregate across 6 carrier deployments.

Automotive
96%
Recall FCR

Average across 4 OEM surge programs.

Healthcare
+31%
Care gaps closed

Across 18M annual patient outreach calls.

Fintech
+31%
Net recovery

Across $9.4B in serviced receivables.

Banking
−38%
Chargeback AHT

In-call assist deployments at 5 regional banks.

Retail
+15 pts
NPS

Across 12 multilingual omnichannel programs.

Energy
+41%
IVR containment

Storm-IVR redesigns at 7 IOUs.

Government
99.4%
SLA compliance

Across federal & state citizen contact programs.

Insurance
−27%
Claims cycle time

FNOL automation across 3 P&C carriers.

Technology
65%
L1 deflection

Developer support agents at 9 SaaS leaders.

Travel
180K
IRROPS rebookings

Single 36-hour weather event, one airline.

Communications
$8M
Revenue retained

Save-desk program, single streaming platform.

Methodology

How we measure.

Every AiCX engagement defines its 90-day measurable outcome at contract signature. We report the metrics the operating team owns — not vanity stats.

01
Baseline first
No deployment ships without a current-state baseline. We measure against the operation as it ran the 90 days before AiCX went live.
02
Operator-owned metrics
The metrics in this page are the ones the customer's COO or VP-CX measures themselves. We don't invent KPIs.
03
Aggregated honestly
When we say '+40 pts CSAT lift in telecom,' that's the average across deployments of that scope — not a single best-case.
04
Audited annually
A third-party reviews our outcome reporting methodology each fiscal year.

Want the benchmark for your vertical?

Book a strategy call. We'll share the AiCX peer benchmarks under MNDA and run your operation against them.