Built by operators. For operators.
AiCX is the AI-first evolution of AiCX — the company Anthony Marlowe founded in 2003 and grew into one of America's most-recognized customer-experience platforms. Today AiCX brings that same operating discipline to AI deployment in regulated, enterprise-scale operations.
Make AI useful in the operations that matter most.
Most enterprise AI never reaches production. The pilots ship. The demos dazzle. And then the compliance team, the operations team, and the procurement team all find a reason to keep things in the lab.
AiCX exists because that's not good enough — not for the COO whose service levels slip, not for the CFO watching cost-per-contact climb, and not for the customer waiting on hold.
We deploy AI where it changes the operating metric. Tier-5 voice agents. Real-time agent assist. RCM intelligence on $9B+ in receivables. Federal-grade citizen contact at FEMA scale. Every engagement names a 90-day measurable outcome at contract signature — and ships against it.
Six rules. We re-read them every Monday.
Operators talking to operators.
Every AiCX engagement is led by someone who has run a contact center, a claims operation, or an RCM portfolio. We don't sell. We deploy.
Outcome-defined at signature.
Every contract names the 90-day operating metric the customer's COO will measure us on. No vanity KPIs.
AI is a capability, not a product.
The AiCX Engine is the runtime. The product is the outcome it produces in your operation — fewer escalations, faster cycles, lower cost.
Compliance is non-negotiable.
If it can't ship in fraud, healthcare, or federal — it doesn't ship. Period.
Long-term capital, long-term thinking.
Privately held, profitably grown for two decades. We invest where the multi-year compounding lives.
Boring infrastructure, exciting outcomes.
We bet on observable, governable, well-understood architecture. The wow factor lives in the metrics.
From a 2003 founding to the AiCX platform.
Founded
Anthony Marlowe founds the company as a U.S.-based contact center, focused on enterprise voice operations.
Multi-region expansion
Scaled across six U.S. regions and opened the first nearshore delivery center.
AI-first investment thesis
Began building the proprietary AI infrastructure that became the AiCX Engine.
Federal & government practice
Mark Misczak joins; the federal practice scales across FEMA-style surge programs and citizen contact.
AiCX Engine in production
The proprietary AI runtime ships across 50+ enterprise deployments — from Tier-5 voice agents to RCM intelligence.
AiCX launches
The AI-first platform for customer experience, BPM, RCM, and digital transformation goes to market.