The operators behind AiCX.
Twenty-plus years of running customer-experience platforms at enterprise scale — now applied to the AI deployments that change operating metrics.
Anthony Marlowe
Founder and architect of the AiCX platform. Anthony has built one of America's fastest-growing AI-CX companies through disciplined capital allocation and an operator's bias for shipping.
Mark Misczak
A FEMA and DHS veteran, Mark anchors AiCX's federal, government, and surge-response capabilities — and the operational discipline that ships AI in regulated environments.
Strategic counsel.
Anil Chintapalli
One of the earliest hands-on technology and business process operators and investors in ITO, BPO, and Digital Engineering services — with deep expertise in ERP (SAP-certified, multiple U.S. implementations) and CRM (Salesforce-certified, multiple U.S. implementations) — that contributed to four successful U.S. public listings: CBSI, SAY, ITIG, and SERA.
From 2023–2026, Anil personally invested capital and took on an operating role as Group Executive Officer of WNS Holdings, a $1.3B (annual revenue) BPO enterprise, engineering a three-year turnaround that culminated in an all-cash sale to Capgemini for $3.3B (completed October 2025). From 2009–2018, he ran a multi-billion-dollar global P&L at Capgemini, transforming the firm's growth trajectory and market cap.
He has developed and executed technology and business-process transformation strategies for value creation at leading global enterprises including JPMorgan Chase, Citi, American Express, Disney, Coca-Cola, Comcast, CVS, and Delta Airlines. He currently serves as a Senior Advisor to McKinsey, on the boards of Forbes Business Council and Fast Company, and as Chairman of People360, an AI-powered GCC solutions provider. He served pro-bono as a senior economic advisor to the State Government of India from 2014–2019.
He authored a book on SAP published by John Wiley and is co-authoring a forthcoming book on AI, Blockchain, and Cybersecurity with Routledge. He is also a co-producer of award-winning business television that airs on Bloomberg.
Anil holds a Bachelor's degree in Electrical & Electronics Engineering and a Master's degree in Industrial Engineering with a specialization in AI, Robotics & Supply Chain Management.
Operators across every function.
Chris runs the AiCX customer-experience practice, translating outcomes into agent behavior, AI orchestration, and continuous improvement.
Ling oversees finance, M&A, and capital markets — anchoring AiCX growth with disciplined, transparent governance.
Corey runs the U.S. operating footprint with a relentless focus on service levels, agent experience, and program economics.
Amy leads regional operations across the nearshore and offshore platform, ensuring delivery consistency from Manila to San Salvador.
Mike leads the AiCX technology platform — from telephony and CCaaS to the AI architecture powering the AiCX Engine.
Dan oversees global technology operations, with deep expertise across telephony, security, and enterprise integration.
Chad runs the in-house software arm building the CX applications behind AiCX's most differentiated programs.
Lee leads security posture across all geographies, with a track record in regulated and federal environments.
Clyde leads the legal function, with deep expertise in M&A, regulatory, and complex commercial matters.
Catrina oversees corporate administration, real estate, and shared services across the AiCX platform.
Ethan leads people operations — from recruiting and learning to total rewards and workforce planning.
Mike leads AiCX's marketing and design — owning brand, demand generation, and the creative system that makes the platform feel as sharp as it performs.
Want to talk to a member of the leadership team?
Strategy calls are run by the operators who own the engagement — not a sales rep.