Automotive — built for outcomes.
AiCX supports global OEMs, dealer networks, and aftermarket brands with omnichannel customer experience programs that span sales, service, recall response, and connected-vehicle support.
We blend AI-driven triage with skilled agents who understand VIN-level diagnostics, financing, and warranty operations — so customers get answers fast and dealers get qualified handoffs.
Where AiCX shows up in automotive.
Three deployable AI use cases — each grounded in automotive domain context and shipped on the AiCX Engine.
Recall Triage Agent
AI agents qualify recall callers, schedule dealer service, and dispatch loaners — 24/7, multilingual.
Warranty Assist
Real-time guidance for warranty reps: VIN lookup, policy interpretation, and adjudication recommendations.
Predictive Lead Scoring
ML scoring of inbound and showroom leads, routed to dealer CRMs in real time with intent signals.
What we deliver in Automotive.
Beyond the AI use cases, every engagement carries the operational depth of AiCX — agents, processes, and infrastructure built over two decades.
Recall & Surge Response
Rapid stand-up of multilingual claims teams during recalls, with FEMA-grade surge methodology.
Connected-Vehicle Support
24/7 telematics, OTA, and infotainment troubleshooting integrated with OEM platforms.
Sales & Lead Qualification
Outbound nurture and inbound conversion programs feeding dealer CRMs in real time.
Roadside & Emergency
Geographically redundant voice infrastructure for life-safety contact.
Warranty & Parts
Claims adjudication, parts lookup, and dealer-facing back-office processing.
Financing & Captive Lending
Compliant origination, servicing, and collections support.
What's running underneath the program.
Let's deploy AiCX in your automotive program.
Book a strategy call. We'll map your top three customer experience challenges to a deployable AI plan with measurable 90-day outcomes.