Question 1

What is AiCX?

Accepted Answer

AiCX is an American multinational BPO and customer experience company headquartered in Iowa City. We design, build, and run customer-facing operations for hundreds of clients across more than a dozen industries.

Question 2

Where does AiCX operate?

Accepted Answer

AiCX operates across six global regions: United States, Canada, Central America, Europe, Philippines, and South Africa — with more than 30 sites total.

Question 3

How quickly can AiCX launch a new program?

Accepted Answer

Most programs go live in 60–90 days. Surge programs — including FEMA-style disaster response — can stand up 1,000+ agents in two weeks or less when needed.

Question 4

What industries does AiCX serve?

Accepted Answer

We serve 12 core verticals: automotive, banking & financial services, communications, energy & utilities, fintech, government, healthcare, insurance, retail & e-commerce, technology, telecom, and travel & hospitality.

Question 5

How is AiCX different from a chatbot?

Accepted Answer

AiCX combines AI agents, intelligent virtual assistants, real-time agent assist, and analytics into one orchestrated stack — with humans in the loop for the moments that matter most. It's built to lift outcomes, not just deflect contacts.

Question 6

What languages does AiCX support?

Accepted Answer

We support more than 50 languages through a combination of native-speaking agents across our six regions and real-time AI translation for long-tail languages.

Question 7

Is AiCX HIPAA compliant?

Accepted Answer

Yes. AiCX maintains HIPAA-compliant operations with HITRUST-aligned controls for our healthcare programs. We also operate to PCI-DSS, SOC 2, and FedRAMP-aligned standards depending on the engagement.

Question 8

Does AiCX handle federal government work?

Accepted Answer

Yes. AiCX Federal delivers programs for federal, state, and local government clients with cleared personnel, FedRAMP-aligned infrastructure, and surge capacity proven in real disasters.

Question 9

How does AiCX price its services?

Accepted Answer

We typically price by transaction, FTE, or outcome — depending on the program economics and your preference. Every engagement starts with a workshop to align on the right commercial model.

Question 10

What's the minimum engagement size?

Accepted Answer

We work with both mid-market and enterprise clients. The right starting size depends on your program — we'd rather be a great fit than a forced fit, so let's talk.

Question 11

Where are AiCX's data centers?

Accepted Answer

AiCX operates a mix of owned data centers and major cloud regions (AWS, Azure, GCP) with geographic redundancy across all six delivery regions.

Question 12

Does AiCX hire veterans?

Accepted Answer

Yes. AiCX is a top employer of military veterans and military spouses, with a dedicated program supporting transition into civilian careers.

Question 13

How does AiCX handle data security?

Accepted Answer

We maintain a defense-in-depth security program led by a dedicated CISO, with SOC 2 Type II certification, regular penetration testing, and strict access controls across every region.

Question 14

Can AiCX integrate with our existing tech stack?

Accepted Answer

Yes. We integrate with all major CCaaS, CRM, ticketing, and telephony platforms — and build custom integrations through AiCX when needed.

Question 15

What's the difference between BPO and BPOaaS?

Accepted Answer

BPO is the traditional model — we run the operation. BPOaaS packages our platform, technology, and methodology as a fast-deploy service so you can scale specific functions without a long contracting cycle.

Question 16

Does AiCX offer outbound sales?

Accepted Answer

Yes. We run inbound and outbound sales programs across both B2B and B2C — fully TCPA-compliant, CRM-integrated, and tuned for conversion.

Question 17

Who owns AiCX?

Accepted Answer

AiCX is a privately held American company founded by CEO Anthony Marlowe in 2003. We've grown organically and through disciplined M&A over the last 20+ years.

Question 18

Does AiCX work with startups?

Accepted Answer

Yes — fintech, SaaS, and consumer-tech startups make up a meaningful share of our growth. We have packaging built specifically for high-growth companies that need to scale support fast.

Question 19

Does AiCX offer premium U.S.-based inbound support?

Accepted Answer

Yes. AiCX runs premium U.S.-based inbound contact center operations known for white-glove service and brand-true voice, especially for retail, e-commerce, and luxury brands.

Question 20

Does AiCX handle receivables and RCM?

Accepted Answer

Yes. AiCX operates a digital, tech-enabled accounts receivable management and RCM practice serving lending, healthcare, and consumer finance clients.

Question 21

Does AiCX offer multilingual translation?

Accepted Answer

Yes. Real-time AI translation across 50+ languages is part of our AiCX portfolio, available for both voice and chat channels.

Question 22

What is in-call assist?

Accepted Answer

In-call assist is real-time AI guidance for agents during live conversations — surfacing knowledge, suggesting next-best-action, prompting compliance language, and auto-summarizing the call.

Question 23

Does AiCX handle Medicare AEP?

Accepted Answer

Yes. We deliver compliant Medicare Advantage AEP and SEP programs with licensed agents and full CMS-aligned QA.

Question 24

How do I apply for a job at AiCX?

Accepted Answer

Visit our Careers page to browse open roles. We hire across operations, technology, sales, and corporate functions throughout all six of our regions.

Question 25

How can I get a proposal?

Accepted Answer

Schedule a callback through the form on our site. A senior AiCX representative will be in touch within one business day to scope your needs.

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The State of AI in CX — 2026