Every interaction, instrumented.
Speech, text, and behavioral analytics — turned into operational decisions in near real time.
Built for the operations that can't tolerate guesswork.
Analytics & Insights is the layer that turns billions of interactions into operational signal. It runs continuously across every voice call, chat, message, and case — scoring sentiment, intent, compliance, and outcome.
The output is a portfolio of dashboards, alerts, and predictive scores that feed your CX, BPM, and RCM operations — and your executive team.
What you actually get when you deploy.
Every capability ships with reference architecture, integration patterns, and a named delivery owner from the AiCX team.
Speech Analytics
Real-time and post-call transcription, scoring, and topic detection across every voice channel.
Text & Sentiment
Sentiment, intent, and effort scoring across chat, SMS, email, and social channels.
Compliance Monitoring
Automated detection of disclosure, mini-Miranda, CFPB, and policy adherence at 100% coverage.
Predictive CX Models
Churn, escalation, and CSAT prediction wired into routing and offer engines.
Executive Dashboards
Operational and executive views unified across CX, BPM, and RCM portfolios.
Custom BI & Data Sharing
Warehouse-native data sharing into Snowflake, Databricks, BigQuery, and Redshift.
Explore other layers of AiCX
AI Engine
Foundation models, SLMs, retrieval, and orchestration — composed into one enterprise-grade runtime.
Intelligent CX Platform
AI agents, agent assist, IVR, and orchestration — the operating system for modern customer experience.
BPM Intelligence
Document AI, workflow automation, and human-in-the-loop oversight for high-stakes back-office operations.
Ready to deploy Analytics & Insights?
Book a strategy call. We'll map your top use cases to a deployable plan and a measurable 90-day outcome.