BOT Development
Conversational and task-automation bots with ongoing tuning.
AiCX's Bot Development practice designs, builds, trains, and continuously tunes conversational and task-automation bots — the digital workers that handle routine customer requests, internal IT requests, employee onboarding, and back-office automation at scale.
We build across the major bot platforms (Microsoft Copilot Studio, Google Dialogflow CX, AWS Lex, IBM watsonx Assistant, Cognigy, Kore.ai, Yellow.ai, plus custom LLM-based bots) and integrate with the CCaaS, CRM, ITSM, and back-end systems where bots actually need to take action.
Modern bots are fundamentally different from the tree-based bots of five years ago. LLM-driven understanding, RAG-grounded answers, and tool-use orchestration mean bots can handle far more complex workloads — but only if they're designed and operated with the discipline that production AI requires. We bring both.
The difference is in how we run the program — not the deck.
Plenty of vendors can quote you a seat. Few can deliver an outcome. Here's what changes when AiCX runs your bot development program.
Conversation design that works
Trained conversation designers who balance NLU robustness, brand voice, and edge-case handling.
LLM-augmented understanding
Modern bots use LLMs for understanding and grounded generation — not brittle intent trees.
Tool-use and integration
Bots take action through CRM, billing, ticketing, and back-end APIs — not just answer.
Continuous tuning
Weekly review of failed and low-confidence interactions feeds ongoing improvement.
Containment honestly measured
We measure containment as 'resolved without agent' — not 'didn't escalate within 30 seconds.'
Multi-platform expertise
Microsoft Copilot Studio, Google Dialogflow, AWS Lex, IBM watsonx, Cognigy, Kore.ai, Yellow.ai.
Everything you need on day one — built in.
A bot development program from AiCX ships with the operational scaffolding most clients spend quarters trying to assemble in-house.
- Conversational bot design (chat and voice)
- Task automation bot development
- LLM-powered intent and entity understanding
- RAG-grounded answer generation
- Tool use / API orchestration
- Multi-turn dialog management
- Brand-voice tuning
- Multilingual bot deployment (50+ languages)
- Bot-to-agent handoff with context preservation
- QA and eval harness for bot quality
- Continuous tuning and improvement
- Analytics and containment reporting
How teams put bot development to work.
Account servicing bot for a credit union
Multi-channel bot handles 2.1M annual interactions with 56% containment and 88% CSAT; integrated with core banking and CRM.
Tier-zero IT support bot
Internal IT bot handles 480K tickets/year with 62% containment for password reset, software install, and FAQ.
Order status and returns bot
Customer-facing bot resolves 71% of order status and returns inquiries; lifted CSAT 11 points by eliminating IVR queue time.
Common questions about BOT Development.
Don't see your question? Talk to our solutioning team — we'll walk you through pricing, footprint, and ramp options for your specific program.
Related services
AI Applications & Managed Services
LLM assistants, RAG pipelines, classification models — operated as a service.
API Integration Tools
Pre-built and custom integrations across CCaaS, CRM, ticketing, and telephony.
AI Virtual Agents
Voice and chat agents with seamless human escalation.
Ready to deploy BOT Development?
Schedule a 30-minute working session with our solutioning team — bring your KPIs, leave with a delivery plan.