AiCX — AI-powered customer experience.
From intelligent virtual assistants to real-time agent assist and voice biometrics, AiCX's AiCX portfolio gives every interaction more intelligence.
AI Applications & Managed Services
LLM assistants, RAG pipelines, classification models — operated as a service.
API Integration Tools
Pre-built and custom integrations across CCaaS, CRM, ticketing, and telephony.
BOT Development
Conversational and task-automation bots with ongoing tuning.
AI Virtual Agents
Voice and chat agents with seamless human escalation.
Natural Language Processing (NLP)
Intent classification, entity extraction, sentiment, summarization.
Custom Telephony
Bespoke telephony platforms, SIP trunking, advanced call routing.
CX Applications
Custom agent desktops, knowledge bases, customer portals, journey orchestration.
Systems Integrator / VAR
AiCX as SI/VAR for leading CCaaS, CRM, AI, and telephony platforms.
Market Research / Mystery Shopping
AI-driven sentiment, digital mystery shopping, competitive analytics.
Advanced Analytics
Speech, text, interaction analytics; predictive models; BI dashboards.
SMS / MMS / RCS / Mobile Messaging
Carrier-grade messaging at scale with A2P 10DLC compliance.
Dialer Strategy
Predictive, progressive, preview dialing with TCPA compliance.
In-Call Assist
Real-time agent assist: next-best-action, knowledge surfacing, auto-notes.
Multilingual Translation
Real-time AI translation across 50+ languages for voice and chat.
Branded Caller-ID & Reputation
STIR/SHAKEN, branded display, number reputation management.
VoIP / SIP / Telephony / Carrier
Carrier-grade voice infrastructure with global termination and redundancy.
IT Services
Managed IT, endpoint management, identity, security, and helpdesk.
Voter Outreach
Compliant voter contact: ID, persuasion, and GOTV campaigns.
Intelligent Virtual Assistants (IVAs)
Enterprise IVAs handling complex multi-turn voice and chat conversations.
Small Language Models (SLMs)
Domain-specific, cost-efficient SLMs for sensitive workloads.
AI Agents for Humans & Agents
AI copilots augmenting customers and agents in real time.
AI SecureVoice
Voice biometrics, deepfake detection, and fraud prevention.
AI-Enabled CCaaS
Contact-Center-as-a-Service with native AI agent assist and analytics.
AI-Enabled CPaaS
Communications platforms with built-in AI orchestration.