Advanced Analytics
Speech, text, interaction analytics; predictive models; BI dashboards.
AiCX's Advanced Analytics practice operates the speech, text, and interaction analytics, predictive models, BI dashboards, and revenue intelligence that turn contact center data into business decisions. We deploy and run analytics platforms — and, more importantly, we generate the insights that move CSAT, FCR, sales, and retention.
Modern contact centers generate enormous data: call recordings, chat transcripts, screen events, CRM updates, agent metrics, customer outcomes. The technology to score, summarize, and analyze that data has matured dramatically. The hard part is turning analysis into operational action — and that's the work we do.
We deploy across the major analytics platforms (Verint, NICE Nexidia, Calabrio, Genesys, plus modern LLM-based analytics stacks), build custom analytics pipelines where platforms don't fit, and run a managed analyst function that turns dashboards into decisions.
The difference is in how we run the program — not the deck.
Plenty of vendors can quote you a seat. Few can deliver an outcome. Here's what changes when AiCX runs your advanced analytics program.
100% interaction analytics
Speech, text, and interaction analytics across every contact — not a sample.
Predictive modeling
Churn, escalation, sales propensity, and AHT models built on your historical data.
Revenue intelligence
Close-rate, cross-sell, and retention analytics with operational push to coaching.
BI on tap
Embedded analyst function that turns dashboards into weekly decisions.
Platform + custom
Deploy on Verint, NICE, Calabrio, Genesys — or build custom pipelines on modern stacks.
LLM-augmented
LLM-based summarization, theme extraction, and root-cause analysis at scale.
Everything you need on day one — built in.
A advanced analytics program from AiCX ships with the operational scaffolding most clients spend quarters trying to assemble in-house.
- Speech analytics deployment and operations
- Text analytics across chat, email, social
- Sentiment and emotion analysis
- Topic and theme extraction
- Root-cause analysis
- Predictive modeling (churn, escalation, propensity)
- Revenue intelligence and close-rate analytics
- Compliance and risk analytics
- Agent performance analytics
- Customer journey analytics
- Embedded BI and dashboard development
- Managed analyst function
How teams put advanced analytics to work.
Compliance + coaching analytics
100% speech analytics surfaced 12 systemic compliance gaps and drove a 73% reduction in violations in 4 months.
Close-rate and objection analytics
LLM-based theme extraction across 8M calls identified 6-pattern objection-handling gap; coaching lifted close rate 28%.
Member journey analytics
Cross-channel journey analytics identified 14 friction points driving repeat calls; resolved $7M in operational waste.
Common questions about Advanced Analytics.
Don't see your question? Talk to our solutioning team — we'll walk you through pricing, footprint, and ramp options for your specific program.
Related services
AI Applications & Managed Services
LLM assistants, RAG pipelines, classification models — operated as a service.
API Integration Tools
Pre-built and custom integrations across CCaaS, CRM, ticketing, and telephony.
BOT Development
Conversational and task-automation bots with ongoing tuning.
Ready to deploy Advanced Analytics?
Schedule a 30-minute working session with our solutioning team — bring your KPIs, leave with a delivery plan.