IT Services
Managed IT, endpoint management, identity, security, and helpdesk.
AiCX's IT Services practice delivers managed IT for contact center and enterprise environments — endpoint management, identity, security operations, productivity tools, and the day-to-day IT work that keeps the business running. We complement our contact center, NOC, and cloud practices with the IT layer that ties them together.
Most engagements are co-managed: we run the day-to-day operations while your in-house team focuses on strategy, architecture, and the work that requires institutional knowledge. We integrate with your existing IT, security, and HR systems and follow your change management processes.
Our IT team includes endpoint engineers, identity specialists, security operations, productivity (M365/Google Workspace) experts, and IT service management practitioners. We hold the certifications, tools, and operating discipline to support enterprise IT environments at scale.
The difference is in how we run the program — not the deck.
Plenty of vendors can quote you a seat. Few can deliver an outcome. Here's what changes when AiCX runs your it services program.
Co-managed IT model
We run day-to-day; your team focuses on strategy and institutional knowledge.
Endpoint management at scale
Intune, JAMF, Workspace ONE, Kandji — full lifecycle management of any major OS.
Identity practice
Okta, Azure AD, Ping, SailPoint expertise plus IAM hygiene and zero-trust patterns.
Security operations
EDR/XDR operations, SIEM monitoring, vulnerability management, IR support.
Productivity expertise
Microsoft 365, Google Workspace, collaboration tools — admin, governance, and user support.
ITSM-native
ServiceNow, Jira SM, BMC, and other ITSM platforms — we work in your stack.
Everything you need on day one — built in.
A it services program from AiCX ships with the operational scaffolding most clients spend quarters trying to assemble in-house.
- Endpoint management (Intune, JAMF, Workspace ONE, Kandji)
- Identity management (Okta, Azure AD, Ping, SailPoint)
- EDR/XDR operations (CrowdStrike, SentinelOne, Defender)
- SIEM monitoring (Splunk, Sentinel, Sumo Logic, others)
- Vulnerability management
- Patch management
- Microsoft 365 administration and governance
- Google Workspace administration
- Collaboration platform admin (Teams, Slack, Zoom)
- Mobile device management
- ITSM administration and process design
- Incident response support
How teams put it services to work.
End-to-end IT for a multi-site BPO
Manage endpoints, identity, EDR, M365, and helpdesk for a 6-site, 4,200-seat BPO with 24/7 coverage.
Co-managed IT for a regional health system
Operate endpoint, identity, and security operations as co-managed IT for a 22K-employee health system.
Identity and access governance program
Implemented and operate SailPoint identity governance for a regional bank; passed FFIEC examination with no findings.
Common questions about IT Services.
Don't see your question? Talk to our solutioning team — we'll walk you through pricing, footprint, and ramp options for your specific program.
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Conversational and task-automation bots with ongoing tuning.
Ready to deploy IT Services?
Schedule a 30-minute working session with our solutioning team — bring your KPIs, leave with a delivery plan.