SMS / MMS / RCS / Mobile Messaging
Carrier-grade messaging at scale with A2P 10DLC compliance.
AiCX's Mobile Messaging practice operates carrier-grade SMS, MMS, RCS, and mobile messaging programs at scale — with full A2P 10DLC compliance, RCS-enabled rich messaging, and the deliverability discipline that keeps your messages getting through.
Mobile messaging is now a primary CX channel: appointment reminders, two-factor codes, transactional notifications, marketing campaigns, support conversations, and increasingly rich, interactive RCS messaging. We provide the platform, the carrier relationships, the compliance framework, and the program operations to do it well.
Most clients use us as a managed messaging operation: we provide the platform (or work in yours), handle compliance and registration, manage delivery and DLR, and operate the program — including content review, segmentation, and performance optimization.
The difference is in how we run the program — not the deck.
Plenty of vendors can quote you a seat. Few can deliver an outcome. Here's what changes when AiCX runs your sms / mms / rcs / mobile messaging program.
Carrier-grade scale
Direct carrier relationships and high-throughput infrastructure for true scale.
A2P 10DLC compliance
Brand registration, campaign approval, and ongoing compliance handled for you.
RCS-enabled
Rich, interactive messaging with carrier RCS for the customers and devices that support it.
Multi-channel orchestration
SMS, MMS, RCS, WhatsApp, Apple Messages for Business — orchestrated as one channel.
Deliverability discipline
DLR monitoring, route optimization, and content review keep deliverability above 98%.
Two-way conversational
Inbound handling, intent routing, and conversational flows — not just one-way blast.
Everything you need on day one — built in.
A sms / mms / rcs / mobile messaging program from AiCX ships with the operational scaffolding most clients spend quarters trying to assemble in-house.
- SMS / MMS messaging at scale
- RCS rich messaging
- WhatsApp Business API integration
- Apple Messages for Business
- A2P 10DLC brand and campaign registration
- TCPA compliance enforcement
- Two-way conversational messaging
- Inbound routing to agents or bots
- Short code and long code provisioning
- Toll-free SMS provisioning
- Delivery receipt monitoring and analytics
- Content review and approval workflows
How teams put sms / mms / rcs / mobile messaging to work.
Appointment and adherence messaging
Operate HIPAA-compliant SMS program sending 14M annual appointment reminders, lab notifications, and adherence prompts.
Fraud alert and verification messaging
Real-time SMS fraud alerts and 2FA verification at carrier-grade throughput; sub-second delivery for time-sensitive alerts.
Conversational commerce via RCS
RCS-enabled conversational commerce program handles browsing, ordering, and support in a single rich messaging thread.
Common questions about SMS / MMS / RCS / Mobile Messaging.
Don't see your question? Talk to our solutioning team — we'll walk you through pricing, footprint, and ramp options for your specific program.
Related services
AI Applications & Managed Services
LLM assistants, RAG pipelines, classification models — operated as a service.
API Integration Tools
Pre-built and custom integrations across CCaaS, CRM, ticketing, and telephony.
BOT Development
Conversational and task-automation bots with ongoing tuning.
Ready to deploy SMS / MMS / RCS / Mobile Messaging?
Schedule a 30-minute working session with our solutioning team — bring your KPIs, leave with a delivery plan.