Multilingual Translation
Real-time AI translation across 50+ languages for voice and chat.
AiCX's Multilingual Translation practice deploys real-time AI translation across 50+ languages for voice and chat — letting agents serve customers in any language without bilingual staffing in every market. Modern neural translation has reached the quality bar for production use, and we deliver the integration, operations, and quality discipline to use it well.
We deploy across the major translation platforms (Google Translate, AWS Translate, Microsoft Translator, DeepL, plus specialty contact center vendors like Lilt, KUDO, Lengoo) and integrate with CCaaS, agent desktops, and chat platforms for seamless agent experience.
Translation isn't just a model API — it's an operational program. Glossary management, brand-voice tuning, terminology consistency, and human-in-loop review for sensitive content are part of every program we run.
The difference is in how we run the program — not the deck.
Plenty of vendors can quote you a seat. Few can deliver an outcome. Here's what changes when AiCX runs your multilingual translation program.
50+ languages instantly
Serve customers in any language without staffing bilingual agents in every market.
Voice and chat
Real-time voice translation for inbound/outbound calls; chat translation for digital channels.
Glossary and brand voice
Custom glossaries and brand-voice tuning keep terminology and tone consistent.
Multi-platform deployment
Google, AWS, Microsoft, DeepL, Lilt, KUDO, Lengoo — chosen by language pair and quality need.
CCaaS-native
Embedded in agent desktop or operates inline with the call/chat — no swivel-chair.
Human-in-loop where needed
Sensitive content can route through human review before delivery.
Everything you need on day one — built in.
A multilingual translation program from AiCX ships with the operational scaffolding most clients spend quarters trying to assemble in-house.
- Real-time voice translation (inbound/outbound)
- Real-time chat and email translation
- Asynchronous email and ticket translation
- Custom glossary and terminology management
- Brand-voice tuning
- Confidence scoring and low-confidence escalation
- Human-in-loop review workflows
- Multi-platform deployment (Google, AWS, Azure, DeepL, etc.)
- Privacy-preserving translation for sensitive content
- Quality monitoring (BLEU, COMET, human evaluation)
- Bilingual agent augmentation (assist, not replace)
- Speech-to-text and TTS integration
How teams put multilingual translation to work.
Multilingual customer service for an airline
Real-time voice translation across 22 languages on inbound calls; cut bilingual staffing cost 68% with comparable CSAT.
Chat translation for a global marketplace
Real-time chat translation across 31 languages handles 800K monthly conversations with consistent brand voice.
Multilingual member service for a payer
Voice translation + bilingual agent assist for a 600-agent operation; eliminated outsourced LSP relay for 80% of contacts.
Common questions about Multilingual Translation.
Don't see your question? Talk to our solutioning team — we'll walk you through pricing, footprint, and ramp options for your specific program.
Related services
AI Applications & Managed Services
LLM assistants, RAG pipelines, classification models — operated as a service.
API Integration Tools
Pre-built and custom integrations across CCaaS, CRM, ticketing, and telephony.
BOT Development
Conversational and task-automation bots with ongoing tuning.
Ready to deploy Multilingual Translation?
Schedule a 30-minute working session with our solutioning team — bring your KPIs, leave with a delivery plan.