Systems Integrator / VAR
AiCX as SI/VAR for leading CCaaS, CRM, AI, and telephony platforms.
AiCX is a Systems Integrator and Value-Added Reseller for the leading CCaaS, CRM, AI, and telephony platforms. We help organizations select, license, deploy, integrate, customize, and operate the software that powers their customer experience — across the platform partners we know best.
Our SI/VAR relationships span the major CCaaS players (Genesys, NICE, Five9, Talkdesk, Vonage, Cisco, Avaya, AWS Connect, Microsoft Dynamics 365 Contact Center, Google CCAI), CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, Zoho), AI/IVA platforms (Cognigy, Kore.ai, PolyAI, Parloa), and the telephony and infrastructure layer beneath.
We're platform-agnostic in the sense that we know multiple platforms in each category — and we'll recommend the right one for your environment, not just the one that pays the highest commission. License procurement, deployment, integration, custom development, training, and ongoing operations are all in scope.
The difference is in how we run the program — not the deck.
Plenty of vendors can quote you a seat. Few can deliver an outcome. Here's what changes when AiCX runs your systems integrator / var program.
Platform-agnostic recommendation
We know multiple platforms in each category — and recommend based on fit, not commission.
Certified depth
Hundreds of certified consultants across the major CCaaS, CRM, and AI platforms.
Full-lifecycle service
Selection through licensing, deployment, integration, customization, training, and operations.
Custom development
Engineering team for the integrations and customizations the platform doesn't ship out of the box.
Migration expertise
Cross-platform migrations (legacy CCaaS to modern, CRM to CRM) are routine.
Long-term operations
Managed service operations of platforms post-deployment — not just project-based work.
Everything you need on day one — built in.
A systems integrator / var program from AiCX ships with the operational scaffolding most clients spend quarters trying to assemble in-house.
- Platform selection and RFP support
- License procurement and renewal
- Implementation and configuration
- Custom integration and development
- Custom routing and IVR design
- AI/IVA integration with platform
- Training (admin, agent, supervisor)
- Change management and adoption
- Cross-platform migration
- Performance optimization and tuning
- Managed administration and operations
- Vendor relationship management
How teams put systems integrator / var to work.
Genesys Cloud migration from on-prem
Migrated a 4,200-seat insurance contact center from legacy Genesys on-prem to Cloud CX in 9 months with zero CSAT degradation.
Salesforce Health Cloud + NICE deployment
Joint Salesforce + NICE deployment for a regional health system covering member service, care management, and clinical triage.
Multi-platform IVA deployment
Selected, deployed, and operate Cognigy IVA across web, voice, and SMS for a national retailer; integrated with Salesforce, OMS, and Genesys.
Common questions about Systems Integrator / VAR.
Don't see your question? Talk to our solutioning team — we'll walk you through pricing, footprint, and ramp options for your specific program.
Related services
AI Applications & Managed Services
LLM assistants, RAG pipelines, classification models — operated as a service.
API Integration Tools
Pre-built and custom integrations across CCaaS, CRM, ticketing, and telephony.
BOT Development
Conversational and task-automation bots with ongoing tuning.
Ready to deploy Systems Integrator / VAR?
Schedule a 30-minute working session with our solutioning team — bring your KPIs, leave with a delivery plan.