Inbound / Outbound Sales
TCPA-compliant inbound and outbound sales programs — qualification, appointment setting, closing, and account expansion, instrumented end-to-end.
AiCX runs revenue-generating sales programs for some of the largest consumer and B2B brands in North America. We handle inbound conversion (digital-to-call), outbound prospecting and qualification, appointment setting, full-cycle closing, and account expansion — all on a single, instrumented operating model.
Our sales floors are built differently from our service floors. Reps are recruited for hunter or closer DNA, paid on outcome-aligned variable comp, and managed against pipeline metrics — not just AHT. Every dialer pull, every script, every objection-handling play is A/B-tested and tuned weekly.
Compliance is non-negotiable. We operate fully TCPA, TSR, and DNC compliant programs with documented consent capture, scrub workflows, and real-time monitoring. Branded caller-ID and STIR/SHAKEN attestation are deployed by default to protect contact rates and your brand.
The difference is in how we run the program — not the deck.
Plenty of vendors can quote you a seat. Few can deliver an outcome. Here's what changes when AiCX runs your inbound / outbound sales program.
Outcome-based pricing
Per-sale, per-appointment, or revenue-share commercial models that align our economics with yours.
Compliance built-in
TCPA, TSR, DNC, and state-level rules enforced in the dialer, the script, and the QA program.
Branded calling
STIR/SHAKEN attestation and branded caller-ID protect contact rates and answer rates.
Smart dialing
Predictive, progressive, and preview strategies tuned to your list quality and contact rate.
Real-time coaching
AI-detected objection patterns and missed-close moments feed daily coaching huddles.
CRM-native workflow
Tight integrations with Salesforce, HubSpot, Dynamics, and custom CRMs — no swivel-chair.
Everything you need on day one — built in.
A inbound / outbound sales program from AiCX ships with the operational scaffolding most clients spend quarters trying to assemble in-house.
- Inbound conversion and digital-to-call sales
- Outbound B2C and B2B prospecting
- Appointment setting and lead qualification (BANT/MEDDIC)
- Full-cycle closing programs
- Win-back, retention save, and reactivation campaigns
- Account expansion, upsell, and cross-sell programs
- List management, suppression, and DNC scrubbing
- Predictive, progressive, and preview dialer strategies
- Branded caller-ID, STIR/SHAKEN attestation, reputation management
- Speech analytics for objection and close-rate optimization
- CRM integration (Salesforce, HubSpot, Dynamics, custom)
- Variable comp design and incentive modeling
How teams put inbound / outbound sales to work.
Inbound conversion for a top-3 carrier
Lifted close rates 24% on warm transfers by re-engineering the qualification script and adding real-time agent assist.
B2B SMB acquisition for a payments platform
200-rep outbound program delivered 4,200 qualified meetings/month at a 38% lower CPL than the in-house benchmark.
Open-enrollment surge for a Medicare Advantage plan
Compliant outbound program enrolled 41,000 members across AEP with zero CMS marketing complaints.
Common questions about Inbound / Outbound Sales.
Don't see your question? Talk to our solutioning team — we'll walk you through pricing, footprint, and ramp options for your specific program.
Related services
B2B & B2C Call Center / Customer Service
24/7 omnichannel customer service for consumer and enterprise audiences.
Account Management
Dedicated reps managing retention, upsell, cross-sell, and QBRs.
Billing & Loan Support
Payment processing, billing inquiries, loan servicing, hardship programs.
Ready to deploy Inbound / Outbound Sales?
Schedule a 30-minute working session with our solutioning team — bring your KPIs, leave with a delivery plan.