BPO / BPOaaS — built for scale, tuned for outcomes.
From inbound customer service to back-office processing and disaster recovery, AiCX runs the operations that keep your business moving.
B2B & B2C Call Center / Customer Service
24/7 omnichannel customer service for consumer and enterprise audiences.
Inbound / Outbound Sales
End-to-end sales programs: qualification, appointment setting, closing.
Account Management
Dedicated reps managing retention, upsell, cross-sell, and QBRs.
Billing & Loan Support
Payment processing, billing inquiries, loan servicing, hardship programs.
Collections / Receivables Management
Compliant first- and third-party collections, ARM/RCM, skip tracing.
Customer Relationship Management (CRM)
CRM administration, data hygiene, integration, dashboards.
Claims Surge Services
Rapid-deployment claims teams for insurance, FEMA, and disaster response.
Back Office Support
Data entry, document processing, order management, exception handling.
Chat / Email Support
Asynchronous digital engagement with AI-assisted agent responses.
Social Media Management
Community management, response handling, sentiment monitoring.
Brand Reputation
Content moderation, review response, crisis communication support.
Quality Assurance
Call monitoring, scoring, coaching, AI speech analytics.
Technical Support
Tier 1/2/3 support, troubleshooting, knowledge base management.
Mystery Shopping / Market Research
CX measurement and competitive intelligence.
Lead Generation / Management
Outbound prospecting, MQL/SQL handoff, nurture campaigns.
Recruitment Process Outsourcing (RPO)
End-to-end recruiting: sourcing, screening, onboarding, employer branding.
Tier 1 Help Desk
Internal IT help desk, password resets, ticket triage, ITIL-aligned.
Data Retention, Backup, Recovery
Enterprise backup, compliance (HIPAA, SOC 2, PCI), recovery testing.
Disaster Recovery / Business Continuity
DR planning, BCP development, geographic redundancy across 6 regions.
Managed IVR
Hosted IVR design, deployment, optimization, and analytics.
NOC Services (Monitor & Escalate)
24/7 network operations: monitoring, incident management, escalation.
CX Strategy & WFM
CX consulting, journey mapping, forecasting, scheduling, intraday adherence.
Infrastructure as a Service (IaaS)
Cloud infrastructure across AWS, Azure, and GCP — fully managed.
Colocation
Tier III/IV data centers with redundant power, cooling, and connectivity.
Outsourced Technical Services
Field tech dispatch, depot repair, configuration, lifecycle management.
Need a custom BPO program?
We design every engagement around your customers, your economics, and your operating constraints.