Back Office Support
Data entry, document processing, order management, exception handling.
Behind every great customer experience is the back-office work that nobody sees — and that everyone notices when it breaks. AiCX runs back-office programs that handle data entry, document processing, order management, exception handling, claims adjudication support, and the long tail of operational work that keeps your business running.
We instrument every process with the same rigor we apply to the front office: SLAs, accuracy targets, cycle-time KPIs, and 100% sample QA where it matters. Many programs are increasingly automated — RPA, OCR/IDP, and LLM-driven extraction handle the structured work, while our team handles the exceptions and the judgment calls.
This is where the cost-to-serve story really lands. We routinely take 30–50% of unit cost out of back-office processes within the first year while improving accuracy and cycle time.
The difference is in how we run the program — not the deck.
Plenty of vendors can quote you a seat. Few can deliver an outcome. Here's what changes when AiCX runs your back office support program.
Process + automation, together
Humans handle exceptions; bots and IDP handle the routine — designed as one operating model.
SLA-driven operations
Cycle time, accuracy, and aging KPIs reported daily with weekly business reviews.
Audit-ready by default
Full keystroke and document audit trails, role-based access, and retention policies.
Surge-capable
Year-end, peak-season, and unexpected backlogs handled without missing SLAs.
Continuous re-engineering
Embedded process engineers find and remove waste every quarter — gain-share optional.
Onshore, near, or offshore
Footprint chosen based on data sensitivity, language needs, and unit economics.
Everything you need on day one — built in.
A back office support program from AiCX ships with the operational scaffolding most clients spend quarters trying to assemble in-house.
- Data entry and document processing
- Order management and fulfillment exceptions
- Claims adjudication support
- Application processing (loan, insurance, benefits)
- KYC/AML document review
- Healthcare clinical data abstraction
- Returns and warranty processing
- Vendor invoice processing and AP
- Subscription and billing operations
- RPA and IDP (intelligent document processing) integration
- Quality sampling and audit support
- Process re-engineering and continuous improvement
How teams put back office support to work.
Claims document indexing for a P&C carrier
Combined IDP + offshore exception handling cut indexing cost 47% and reduced cycle time from 4.2 days to 11 hours.
Prior authorization processing
Hybrid bot + human program for a national payer processed 280K monthly auths with 99.6% accuracy and 70% straight-through rate.
Returns exception handling
Took over a fragmented returns operation, automated 62% of cases, and cleared a 90-day backlog in 30 days.
Common questions about Back Office Support.
Don't see your question? Talk to our solutioning team — we'll walk you through pricing, footprint, and ramp options for your specific program.
Related services
B2B & B2C Call Center / Customer Service
24/7 omnichannel customer service for consumer and enterprise audiences.
Inbound / Outbound Sales
End-to-end sales programs: qualification, appointment setting, closing.
Account Management
Dedicated reps managing retention, upsell, cross-sell, and QBRs.
Ready to deploy Back Office Support?
Schedule a 30-minute working session with our solutioning team — bring your KPIs, leave with a delivery plan.