Disaster Recovery / Business Continuity
DR planning, BCP development, geographic redundancy across 6 regions.
AiCX's Disaster Recovery and Business Continuity practice helps organizations design, document, test, and operate the plans that keep the business running when something breaks — whether it's a regional outage, a cyber event, a natural disaster, or a critical system failure.
We deliver DR planning, BCP development, failover testing, runbook authoring, tabletop exercises, and ongoing managed DR operations. Most importantly, we leverage AiCX's six-region global footprint to provide genuine geographic redundancy — for both your contact center operations and your IT infrastructure.
DR isn't a binder anymore. Modern resilience demands tested failover, documented RTO/RPO commitments, and exercised playbooks for the threats that actually happen — ransomware, regional outages, key personnel loss, third-party SaaS failure. We help you build and prove that capability.
The difference is in how we run the program — not the deck.
Plenty of vendors can quote you a seat. Few can deliver an outcome. Here's what changes when AiCX runs your disaster recovery / business continuity program.
True geographic redundancy
Six AiCX regions provide failover for contact center operations across continents.
Tested, not theoretical
Quarterly failover testing with documented results — not a binder on a shelf.
Cyber resilience baked in
Ransomware-specific playbooks, immutable backup, and clean-room recovery.
Tabletop exercises
Annual or more frequent tabletops with executive teams and IR partners.
Documented runbooks
Step-by-step recovery runbooks with named owners and validated dependencies.
Regulatory alignment
Programs aligned to HIPAA, PCI, SOX, FFIEC, state insurance, and ISO 22301 requirements.
Everything you need on day one — built in.
A disaster recovery / business continuity program from AiCX ships with the operational scaffolding most clients spend quarters trying to assemble in-house.
- Business impact analysis (BIA)
- RTO/RPO target definition
- DR architecture design
- BCP development and authoring
- Runbook development for critical systems
- Failover and failback testing
- Tabletop exercise facilitation
- Cyber-resilience design (ransomware-specific)
- Contact center BCP and geographic failover
- Third-party and SaaS dependency mapping
- Crisis communication plan integration
- Regulatory compliance evidence (HIPAA, PCI, SOX, FFIEC)
How teams put disaster recovery / business continuity to work.
FFIEC-aligned DR program for a community bank
Built and tested DR program for 60 branches and core banking infrastructure; passed FFIEC examination with no findings.
EHR DR for a regional health system
Designed and tested EHR failover with 30-minute RTO; validated quarterly with documented results.
Contact center BCP across AiCX regions
Built geographic failover for a 1,200-seat insurance contact center using AiCX's multi-region footprint; tested twice annually.
Common questions about Disaster Recovery / Business Continuity.
Don't see your question? Talk to our solutioning team — we'll walk you through pricing, footprint, and ramp options for your specific program.
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Dedicated reps managing retention, upsell, cross-sell, and QBRs.
Ready to deploy Disaster Recovery / Business Continuity?
Schedule a 30-minute working session with our solutioning team — bring your KPIs, leave with a delivery plan.