Managed IVR
Hosted IVR design, deployment, optimization, and analytics.
AiCX's Managed IVR practice designs, deploys, optimizes, and operates Interactive Voice Response systems for organizations that want their phone front door to actually serve customers — instead of frustrating them. We work across the major IVR and voice platforms and bring decades of conversation design, telephony, and contact center expertise.
Modern IVR isn't tone-based DTMF anymore. We deploy natural-language IVR, conversational AI, voice biometrics, and intelligent routing that resolve up to 60% of contacts without an agent — and route the rest to the right skill with full context attached.
Managed IVR includes call-flow design, integration with your CRM and back-end systems, voice talent and persona development, ongoing optimization based on call analytics, and 24/7 operations. We measure success on containment, CSAT, and zero-out rate — not just uptime.
The difference is in how we run the program — not the deck.
Plenty of vendors can quote you a seat. Few can deliver an outcome. Here's what changes when AiCX runs your managed ivr program.
Containment that matters
Real self-service for the workloads it serves — not deflection that just frustrates customers.
Conversational AI
Natural-language IVR replaces 'press 1 for...' with real conversation.
Voice biometrics
Passive authentication eliminates 30+ seconds of caller verification per call.
Intelligent routing
Context-aware routing puts the caller with the right skill, with full intent and history attached.
Ongoing optimization
Monthly analytics-driven tuning — not a one-time install and walk-away.
Platform-agnostic
Genesys, NICE, Five9, Cisco, Avaya, AWS Connect, Google CCAI — we work across them all.
Everything you need on day one — built in.
A managed ivr program from AiCX ships with the operational scaffolding most clients spend quarters trying to assemble in-house.
- IVR design and conversation flow architecture
- Natural-language IVR (NLU/NLP)
- DTMF and visual IVR
- Conversational AI and IVA integration
- Voice biometrics and passive authentication
- Skills-based and intelligent routing
- Integration with CRM, back-end, and self-service systems
- Voice talent selection and persona development
- Multilingual IVR (50+ languages)
- Call analytics and containment reporting
- Ongoing optimization and tuning
- 24/7 operations and monitoring
How teams put managed ivr to work.
Conversational IVR for a regional bank
Replaced legacy DTMF IVR with conversational AI; lifted containment from 22% to 51% and CSAT from 68 to 84.
Member services IVR for a national payer
Designed natural-language IVR with biometric auth; cut average handle time 41 seconds across 18M annual calls.
Outage and bill-pay IVR
Built outage-aware IVR that handles 2.4M annual bill-pay and outage calls with zero agent involvement.
Common questions about Managed IVR.
Don't see your question? Talk to our solutioning team — we'll walk you through pricing, footprint, and ramp options for your specific program.
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Dedicated reps managing retention, upsell, cross-sell, and QBRs.
Ready to deploy Managed IVR?
Schedule a 30-minute working session with our solutioning team — bring your KPIs, leave with a delivery plan.