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BPO Service

Recruitment Process Outsourcing (RPO)

Services/BPO / BPOaaS/Recruitment Process Outsourcing (RPO)
Overview

End-to-end recruiting: sourcing, screening, onboarding, employer branding.

AiCX's Recruitment Process Outsourcing (RPO) practice handles end-to-end recruiting for high-volume and specialty hiring programs — sourcing, screening, interviewing, offer management, onboarding, and employer brand support. We're built for organizations that need to hire hundreds or thousands of people a year and aren't being well-served by a fragmented in-house + agency model.

We staff certified recruiters who own a defined req load, work in your ATS, and deliver against the metrics your TA leadership reports on: time-to-fill, cost-per-hire, quality-of-hire, candidate NPS, diversity hiring, and offer-accept rate. Most engagements are full-cycle; project-based and on-demand RPO are also available.

Where it makes sense, we layer AI-driven sourcing, automated screening (with bias mitigation), and assessment platforms to compress time-to-fill and lift quality. Compliance — OFCCP, EEOC, GDPR, applicable state and provincial law — is operational by default.

↓ 35%
Time-to-fill reduction
↓ 25–40%
Cost-per-hire reduction
85%+
Offer-accept rate
10,000+
Annual hire capacity
Why AiCX

The difference is in how we run the program — not the deck.

Plenty of vendors can quote you a seat. Few can deliver an outcome. Here's what changes when AiCX runs your recruitment process outsourcing (rpo) program.

Full-cycle ownership

Sourcing through onboarding handled by named recruiters — not a queue.

ATS-native

We work in Workday, SuccessFactors, Greenhouse, Lever, iCIMS, Taleo, and most modern ATS platforms.

AI-augmented sourcing

Automated outreach + AI screening compress time-to-fill without bias issues.

Compliance built-in

OFCCP, EEOC, GDPR, and state law operational by default.

Diversity and inclusion programs

Sourcing strategies, slate diversity, and reporting tied to your DEI goals.

Surge and peak capacity

Seasonal hiring (retail, hospitality, healthcare) handled at thousands-per-month scale.

Capabilities

Everything you need on day one — built in.

A recruitment process outsourcing (rpo) program from AiCX ships with the operational scaffolding most clients spend quarters trying to assemble in-house.

  • Full-cycle RPO (sourcing → onboarding)
  • Project RPO for one-time hiring surges
  • On-demand RPO (req-by-req)
  • High-volume hiring (retail, healthcare, contact center, manufacturing)
  • Specialty hiring (technology, executive support)
  • Sourcing strategy and channel management
  • AI-driven screening and assessment
  • Interview coordination and panel management
  • Offer letter generation and negotiation support
  • Pre-hire checks and onboarding administration
  • Employer branding support (career site, job descriptions, social)
  • Recruiting analytics and dashboards
In Practice

How teams put recruitment process outsourcing (rpo) to work.

Retail

Seasonal hiring for a national retailer

Hired 14,000 seasonal associates in 8 weeks across 1,200 stores with a 38% lower cost-per-hire than the prior model.

Healthcare

RN and clinical hiring

Standing program hires 2,400 RNs/year for a multi-state health system with a 36% reduction in time-to-fill.

Contact Center

Agent hiring for an insurance BPO

Hired 8,200 agents in year one across 6 sites with 91% offer-accept and 84% 90-day retention.

FAQ

Common questions about Recruitment Process Outsourcing (RPO).

Don't see your question? Talk to our solutioning team — we'll walk you through pricing, footprint, and ramp options for your specific program.

No. RPO is a managed service — we own the recruiting process and outcomes, working in your ATS as an extension of your TA team. We don't mark up candidates.

Ready to deploy Recruitment Process Outsourcing (RPO)?

Schedule a 30-minute working session with our solutioning team — bring your KPIs, leave with a delivery plan.